WE WANT TO PROTECT YOUR PERSONAL INFORMATION
Pr. May 25, 2018, we must comply with the EU Data Protection Regulation (GDPR). We have updated our data protection policy to include more information about how Dansk Varmekabel A / S hereafter (DVK) protects your personal data, including how you can exercise your rights to your data. See below for the updated data protection policy.
Dansk Varmekabel A/S
DK 8722 Hedensted
Tel.: +45 7675 8030
What are cookies?
A cookie is a small text file that is stored on your computer or. similarly in order to recognize it. There is no personal information stored in our cookies and they cannot contain viruses.
How to delete or block cookies
WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
DVK responsible for the processing of your personal data to the extent that you interact with DVK’s
WHAT personal information do we collect and WHEN?
We ask for certain personal information to provide the desired products and services. For example, if you make purchases, contact our customer service, wish to receive inquiries, create an account, participate in our events or contests, use our Website or App.
This personal information includes your:
· Contact information, including name, email address, telephone number, and shipping and billing address
· Login and account information, including username, password and personal user ID
· Personal information, including gender, hometown, date of birth, and purchase history
· Payment or credit card information may include photos, photographs and videos
device ID, call status, network access, storage information
· Cookies, IP addresses, referral heads, information for identifying your Internet browser and version, and web beacons
TOOLS for handling the personal data we collect
When using our Apps and Sites, we advise in good time or obtain permission for certain actions. For example, we ask for your consent to use your location or send push messages. We obtain this consent through Apps or Sites or general permissions on your device.
Your Internet browser or mobile device platform often offers additional tools that allow you to control when your device collects and shares specific categories of personal data. For example, your mobile device or internet browser may offer tools that allow you to change your cookie or location sharing settings. We recommend that you familiarize yourself with and use the tools on your device.
WHY and HOW do we use your personal information?
We use your personal information in the following ways:
To provide the desired features of our Website, App and Services
When you use our Website and App, we use your personal information to provide the selected goods and services. For example, if you make a purchase on DVK or participate in an event or campaign, we will use the contact information you provide us to communicate with you about the purchase, event or campaign. If you contact our customer service, we will use information about you, such as delivery or payment information, or the product you purchased to solve your problem or answer your question.
In order to use certain features of our Site and App, it is often necessary that you provide DVK with additional information or consent to use specific information in a particular way. In order to share social media content, you may also need to provide your social media user information to sign in.
For communication regarding our goods, services, events and other marketing
If you give your permission, we will send you marketing information and news about DVK’s products, services, events and other promotions. You may opt out of any authorization you have granted at any time. If you are already a DVK customer (for example, if you placed an order with us), we may use the contact information you provided to send marketing material on DVK’s similar products or services (if permitted by national law) unless you have opted out of receiving material from us. In other cases, we ask for your consent to send you marketing material. We may use the information you provide to us and information from DVK’s other goods or services, such as your use of DVK’s Website and App, your visits or purchases made directly with us, your participation in DVK’s events and competitions, to tailor inquiries about goods and services that you might be interested in.
To operate, improve and maintain our company, goods and services
We use the personal information you provide to us to operate our business. For example, when you make a purchase, we use personal information for accounting, auditing and other internal functions. We may also use personal information on how to use our goods and services, to improve your user experience and to help us diagnose technical and operational issues and to administer our Website and App.
To protect the rights, property and security of our and others
For general studies and analyzes
We use information about how our visitors use our Website, App and services to understand customer behavior and preferences. For example, we use information on how visitors to DVKm search for and find items to better identify the best way to organize and present the product offering in our web store.
We may also use your personal information in other ways, and we will notify you specifically of the time of collection and obtain your consent if necessary.
In order to process your personal data, we must comply with certain legal requirements, depending on how you use our Sites and Apps.
When you purchase DVK products from our Sites and Apps, we will use your personal data to fulfill our agreement with you. For example, we need your payment and contact details to deliver your order.
When using our Apps, we need your permission for processing and certain limited purposes to fulfill our agreement with you. (e.g., for purchases through Apps).
We also have to comply with other legal provisions such as our legitimate interest as a company to fulfill a legal obligation or protect your vital interests.
SHARING YOUR PERSONAL DATA
DVK shares your personal information with:
DVK’s devices for the purposes and conditions set forth above third-party providers that process personal data on behalf of DVK, such as processing credit cards and payments, shipping and delivery, hosting, handling and maintaining our information, distribution of e-mails, surveys and analyzes, handling of brand and product marketing and administration of certain services and features. By using third-party services, we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data.
fraud (e.g., counterfeiting)
any other third party in which you have given permission
We may also transfer the personal information we hold about you if we sell or transfer all or part of our business or assets (including in the case of restructuring, termination, resolution or liquidation).
PROTECTION and HANDLING of your personal data
Encryption & security
We take measures to ensure compliance with applicable legal requirements when transferring personal data to recipients in countries outside the EEA or Switzerland that do not provide a sufficiently high level of data protection. We use various measures to ensure that your personal data transferred to these countries is appropriately protected in accordance with data protection rules. This includes adhering to EU standard terms, confirming that the recipient has approved the Binding Business Rules and complies with the Privacy Shield Framework.
If personal data is transferred within DVK, we use a group-wide data transfer agreement.
Storing your information
YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
You have the right to request (1) access to your personal data, (2) an electronic copy of your personal data (3) correcting your personal data if they are incomplete or incorrect, or (4) deleting or limiting your personal data under certain circumstances under the applicable legal provisions. These rights are not absolute. If we have obtained your consent to process your personal data, you have the right to withdraw your consent at any time.
If you would like a copy of your personal data or exercise any of your other rights, please contact us at the contact details in the “Questions and Feedback” section below.
Deselect direct marketing
If you have a DVK account, you can opt out of marketing emails from DVK by contacting us on the contact details in the “Questions and Feedback” section below.
COOKIES and pixel tags
DVK collects information, which may include personal information, from your browser when you use our website. We use a variety of methods, such as cookies and pixel tags, to collect the information, which may include (1) ip address, (2) personal cookie identifier, cookie information, and information about whether your device has software that can access certain features, (3) personal device identifier and device type, (4) domain, browser type and language, (5) operating system and system settings, (6) country and time zone, (7) previously visited websites, (8) information about your interaction with our Websites, such as click behavior, purchase and settings, as well as (9) access time and reference URLs.
Functional: These cookies are necessary for the basic functionality of the Website and are therefore always enabled. Functional cookies mean that you will be remembered as you browse our Sites in a single session or from time to time if you wish. They make the shopping cart and payment process possible and help with security issues and regulatory compliance.
Performance: Performance cookies allow us to improve the functionality of our Site by following its use. In some cases, these cookies improve our processing time in response to your request and allow us to remember your website settings. Disabling performance cookies may degrade tailor-made recommendations and website performance.
Social Media and Ads: Social media integration cookies allow you to connect to your social networks and share content from our Sites via social media. Marketing (third-party) cookies collect information that helps tailor ads to your interests, both on and off our Sites. In some cases, these cookies involve the processing of your personal data. Disabling marketing cookies may cause you to see ads that are not as relevant to you, or that you cannot properly connect to Facebook, Twitter and other social media, and / or that you cannot share social media content.
You can always change your settings by going to “Cookie settings” at the bottom of each page of our Sites.
If you want a comprehensive and up-to-date overview of every third party who accesses your Internet browser (via DVK’s Site or otherwise), we recommend that you install a plugin for your Internet browser that is designed for that purpose. You can also choose to have your computer warn you every time a cookie is sent, or you can disable all cookies. You can do this in the Internet settings on each of your browsers and devices. All browsers are slightly different, so check your browser’s help to find the right way to change your cookie settings. Disabling cookies may result in you not having access to any of the features that make our Site and App more efficient, and some of our services will not function properly.
USE of DVK’s Site and App with Third Party Products and Services
Our Sites and Apps allow you to interact with a host of other digital products and services. For example, our Site and App can be integrated with third-party devices to follow your social network and other digital services.
If you choose to link your DVK account with a third party device or account, your privacy rights on third party platforms are governed by their respective policies. For example, if you choose to share your DVK interaction on a third party’s social media platforms, the information contained there is subject to the policies of those platforms.
Our Site and App may, for convenience or for information, link to other (third party) websites and (third party) apps. Sites and apps linked to are subject to their own privacy notices or policies, which we strongly recommend you read. If we do not own or control any linked sites or apps, we are not responsible for their content, use of the websites or apps, or their privacy practices
QUESTIONS and Feedback
Dansk Varmekabel A / S, 8722 Hedensted – +45 7675 8030
You are also welcome to send us an email at info@Handyheat.dk.
If you contact us with a privacy complaint, we will evaluate it for the purpose of resolving the issue effectively and in a timely manner. You also have the right to file a complaint with the relevant supervisory authority in your country of residence.
Reservations are made for printing errors, price changes, sold out and discontinued goods as well as changed specifications for the products